Privacy Policy
KEIAN Luxandor Private Limited ("KEIAN Luxandor", "we", "us", "our") is a luxury handcrafted jewellery brand operating through its website www.keianluxandor.com. We are committed to protecting the privacy and personal information of every customer, visitor, and user who interacts with our Platform.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it. Please read this policy carefully before using our Platform or sharing any personal information with us.
By using our Platform, you agree to the terms of this Privacy Policy.
When you visit, register, or make a purchase on keianluxandor.com, we may collect the following information:
- Full name
- Email address
- Mobile phone number
- Delivery and billing address
- PIN code or ZIP code
- Date of birth or anniversary (if shared for personalisation)
- Order history and purchase details
- Payment method details such as card type and last four digits
- Invoice and billing records
- IP address and device information
- Browser type and version
- Pages visited and time spent on the Platform
- Referring website or source
- Product preferences and wish lists
- Feedback, reviews, and survey responses
- Custom or personalisation requests
We only collect information that is necessary to provide you with a smooth, personalised, and secure shopping experience.
We use the information we collect for the following purposes:
- Confirming and fulfilling your purchases
- Processing payments securely
- Arranging delivery and shipment tracking
- Managing returns, exchanges, and refunds
- Personalising product recommendations based on your preferences
- Remembering your preferences and saved items
- Making our Platform easier and more enjoyable to use
- Sending order confirmations, shipping updates, and delivery notifications
- Notifying you of new collections, offers, and festive promotions
- Responding to your queries, complaints, and service requests
- Sending reminders for saved items or incomplete orders
- Detecting and preventing fraud or unauthorised transactions
- Verifying your identity when required
- Ensuring compliance with applicable laws and regulations
We do not use your personal information for any purpose beyond what is stated in this Privacy Policy without your prior consent.
Our Platform uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us:
- Keep you logged into your account
- Remember items in your shopping bag
- Understand how customers use our Platform
- Deliver relevant content and offers
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the Platform.
We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only in the following limited circumstances:
- Payment gateways for secure transaction processing
- Logistics and delivery partners for shipment fulfilment
- Technology service providers who assist in platform operations
- All partners are bound by strict confidentiality agreements and may not use your data for any other purpose
- If required by law, court order, or government authority
- If we believe disclosure is necessary to protect the rights, property, or safety of KEIAN Luxandor, our customers, or the public
In all other cases, your personal information remains with us and is used solely in accordance with this Privacy Policy.
We take the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration.
While we take every precaution to protect your information, please be aware that no system is completely immune to security risks. We encourage you to use a strong password and keep your account credentials confidential.
We retain your personal information for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. If you request deletion of your account, we will remove your personal data from our active systems within a reasonable period, subject to any legal obligations we may have to retain certain records.
As a user of our Platform, you have the following rights regarding your personal information:
To exercise any of the above rights, please contact us at info@keianluxandor.com. We will respond to your request within 30 days.
Our Platform may contain links to third-party websites for reference or convenience. Please note that we have no control over the content or privacy practices of those websites. We encourage you to review the privacy policy of any third-party website before sharing personal information on it. KEIAN Luxandor is not responsible for the privacy practices or content of any external websites.
Our Platform is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately at info@keianluxandor.com and we will take prompt steps to remove such information.
We respect your right to choose what communications you receive from us. After creating an account, you may:
- Unsubscribe from promotional emails by clicking the unsubscribe link at the bottom of any email
- Update your communication preferences in your account settings
- Contact us directly at info@keianluxandor.com to update your preferences
Please note that even if you opt out of promotional communications, we will still send you transactional messages related to your orders, deliveries, and account activity.
- All order history, addresses, wishlists, and benefits will be permanently removed
- You will forfeit any active credits, offers, or pending claims
- You will no longer be eligible for Lifetime Exchange, 30-Day Returns, or any ongoing policies linked to your account
- We may delay deletion if there are open orders, payments, disputes, or legal matters
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable law. When we make significant changes, we will notify you via email or a prominent notice on our Platform.
We encourage you to review this page periodically. Your continued use of the Platform after any update to this policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:
Diamond Collection
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